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The Disabled Persons Accessing Planes

Airlines and travel companies are not allowed by law to refuse to accept bookings from disabled passengers (even if the disability is temporary, such as from an injury). This applies to all flights leaving an airport in the European Union (EU) and to any flight arriving in an EU country on an EU airline.

Airlines have various services for disabled passengers, but if you have a disability and want to fly, it's advisable to contact the travel operator or airline at least 48-hours in advance.

Under new European law, if you are disabled or have difficulty moving around you have rights to assistance when you fly to and from Europe.

You do not need to be permanently or physically disabled to benefit from these rights. In fact, anyone who has difficulty moving around, for example because of their disability, age or a temporary injury, can receive help when they fly.

This short guide gives you an overview of your rights and explains what you can do to ensure your journey runs smoothly from start to finish.

To find out more, please visit www.equalityhumanrights.com/airtravel or see the inside back page of this guide for more contact details. You will see the term ‘persons with reduced mobility’ used at some airlines and airports across Britain.

This is the legal term used to define airline passengers who find it difficult to move around easily because of factors such as disability or age.

Mobility equipment
You can take up to two items of mobility equipment with you. Airlines are not required to compensate you in full if this equipment is lost or damaged so consider separate insurance cover. Always check beforehand if there are any safety or security restrictions on certain medical equipment such as oxygen cylinders.

You can find out more or get in touch with us via our website at www.equalityhumanrights.com or by contacting one of our helplines.

Equality and Human Rights Commission helpline – England
Telephone: 08456 046 610
Textphone: 08456 046 620
Fax: 08456 046 630
9am–5pm, Monday to Friday, except Wednesday 9am–8pm

Equality and Human Rights Commission helpline – Wales
Telephone: 08456 048 810
Textphone: 08456 048 820
Fax: 08456 048 830
9am–5pm, Monday to Friday, except Wednesday 9am–8pm

Equality and Human Rights Commission helpline – Scotland

Telephone: 08456 045 510
Textphone: 08456 045 520
Fax: 08456 045 530
9am–5pm, Monday to Friday, except Wednesday 9am–8pm

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