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Type Talk Service

Type Talk is run by the Royal National Institute for Deaf People, Type talk and funded by British Telecom (BT).It is the national telephone relay service which enables people who are hard of hearing, deaf or speech impaired to communicate with hearing people using the telephone network

.How does it work?

When a call is connected an RNID Type talk Operator will join the line and relay calls between deaf text phone users and hearing telephone users.
A typical call usually involves a text phone user typing their part of the conversation and the Operator reading it out word-for-word to the hearing person.
The hearing person then speaks their part of the conversation and the Operator types what is being said so the text phone user can read it on their screen.

Can the service be used text phone to text phone just incase?

Yes, if a text phone user makes a call to another text phone user and dials the 18001 prefix before the number of the person they are calling, this notifies the telephone network that an RNID Type talk Operator may be required should a hearing person answer the call.
Once a successful text phone to text phone connection has been made an RNID Operator is no longer required and will not be involved in the call.

Q. Can a hearing person phone a deaf person?

A.  For a hearing person calling a deaf person, the prefix 18002 must be dialled, together with
......the full STD code and telephone number - even if it is a local call.

For further information on Type talk, how to join for free and how to obtain a text phone:

0800 500 888 (text), ......................... 0800 7 311 888 with a voice telephone

Type talk web site: http://www.textrelay.org

Opening Times
24 hours a day, 7 days a week, 365 days a year

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